Nine pages of dense text became two pages anyone can follow.
Project Overview- The process wasn't the problem. The documentation was.
Design Problem- Three agency workflows: USCIS, ICE, and CBP, buried in nine pages of dense instructions. Staff was overwhelmed with words.
Goal- A tool staff could follow at the desk. Not memorize beforehand.
Result- Two pages. Color-coded lanes. Annotated real forms. File-naming embedded at point of use.
New employees.
Zero errors.
Day one.
Role- Instructional Designer, Process Analyst, Visual Designer
Status- Proprietary/Confidential
Timeline- Rapid turnaround, single revision cycle
A job aid, not a document. Used at the desk, not filed in a drawer.
These two pages replaced nine pages of dense, typed instructions — and delivered 100% accuracy from day one.
Color coding assigns each agency a dedicated visual lane, eliminating interpretation.
Annotated real form images replace written descriptions of form fields.
File naming conventions are embedded at the point of use. Page 4 autofills from Page 2, one entry, no retyping.